Shipping policy

Last updated: March 25, 2026

At Sorlassey e. K., we strive to process and ship your orders as quickly and efficiently as possible. Below you will find our shipping terms and conditions.

1. Order Processing

  • Orders are typically processed within 1–3 business days after payment is confirmed.

  • Processing time may vary for custom, pre-order, or personalized items.

2. Shipping Methods & Costs

  • Shipping costs are calculated at checkout based on your location and selected shipping method.

  • We offer standard shipping to Germany, the European Union (EU), and select international destinations.

  • Expedited shipping options may be available at an additional cost.

3. Delivery Times

Estimated delivery times are as follows:

Destination Estimated Delivery Time
Germany 2–5 business days
EU 5–10 business days
International 7–21 business days (depending on destination)
In Google Sheets exportieren

📌 Please Note: These are estimates only. Delays may occur due to customs processing, carrier delays, or unforeseen events outside of our control.

4. Shipping & Risk

  • For business-to-business (B2B) transactions, title and risk pass to the customer once we hand the order to the carrier.

  • For standard consumers (B2C) within the EU, risk transfers upon physical delivery of the goods.

  • Sorlassey e. K. is not liable for delays or damages caused solely by the shipping carrier, but we will actively work with you to resolve any transit issues.

5. Tracking Your Order

  • A tracking number will be provided via email once your order ships.

  • You can monitor your shipment using the carrier’s online tracking system.

6. Lost or Damaged Packages

  • Please inspect your order immediately upon delivery.

  • If your package arrives damaged or is lost in transit, contact us immediately at sorlassey@icloud.com.

  • Claims for lost or damaged shipments may need to be filed with the carrier, and we will assist you through this process.

7. Returns & Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to a defective, damaged, or incorrect item sent by us.